Copyright © 2026 Advanced Power Electronics Corp., Ltd
After reporting to the 1st Board Meeting of the 9th Board of Directors in 2011, the Company established a Sustainability Promotion Task Force, effective January 1, 2022. The President serves as the Chief Convener of the task force. Starting from 2025, the Human Resources and Administration Department has been designated as the part-time coordinating unit, with a Sustainability Management Specialist responsible for promoting the Company’s sustainability initiatives. The task force members include representatives from the Human Resources and Administration Department, Operations Division, Quality Assurance Division, and Sales Division.
The Company is committed to creating long-term and responsible corporate value. Through the three key pillars of Environmental, Social, and Governance (ESG), the Company promotes sustainable development and works together with stakeholders to create and share sustainable value.
This policy applies to the Company and all its subsidiaries, operational sites, and related business activities. All employees, suppliers, and business partners are expected to comply with the requirements of this policy.
The Company’s sustainability strategy focuses on three core areas:
Environment
Carbon Reduction Initiatives: Establish carbon reduction targets and progressively reduce greenhouse gas emissions.
Resource Efficiency: Promote energy conservation, water conservation, waste reduction, and resource recycling.
Biodiversity and Pollution Prevention: Implement pollution control measures and prevent ecological damage.
Social
Safety and Health: Create a safe and healthy working environment.
Diversity and Inclusion: Promote a corporate culture of diversity, equality, and inclusion.
Community Engagement: Support community development and participate in public welfare initiatives to build strong social connections.
Governance
Regulatory Compliance: Strictly comply with relevant laws, regulations, and international standards.
Risk Management: Establish comprehensive risk identification and control mechanisms.
Integrity and Ethical Management: Promote transparency, integrity, and anti-corruption policies.
The Company is committed to providing safe, reliable, and competitive products and services, ensuring compliance with customer requirements, regulatory standards, and principles of sustainable development. Through continuous quality improvement, technological innovation, and responsible business practices, the Company strives to create long-term value for customers, society, and the environment.
This policy applies to all product design, manufacturing, sales, and after-sales service activities of the Company and its subsidiaries. It also serves as a common guideline for employees, suppliers, and business partners when delivering products and services.
Product Quality and Safety
Ensure that all products comply with applicable regulations, international standards, and customer specifications.
Customer Orientation and Service Quality
Place customer needs at the core and provide timely, professional, and trustworthy services.
Regulatory Compliance and Ethical Business Practices
Strictly comply with product-related laws, regulations, and industry standards; prohibit any misleading marketing of products and services; uphold the principles of fair trade and ensure legitimate market competition.
Sustainability and Responsibility
Incorporate environmental protection and resource efficiency considerations into product design and service processes.
Each year, the Company conducts comprehensive customer satisfaction surveys covering indicators such as product quality, delivery accuracy, technical support, and sales services. The survey results are analyzed statistically and used as a basis for internal quality and process improvements. This enables relevant departments to better understand customer needs and pain points, promote service optimization and product enhancements, and effectively enhance customer loyalty and market competitiveness.
In addition, the Company has established feedback and complaint-handling mechanisms, including business contact points, customer service email, and questionnaires. Contact channels are also available in the Stakeholder Section of the Company’s website to ensure that customer feedback and suggestions can be received promptly.
For customer complaints, quality issues, or technical problems, the Company will immediately initiate the customer complaint handling process, with relevant departments jointly conducting problem analysis, implementing corrective actions, and providing follow-up responses.
Product and Customer Service Email:
sales@a-power.com.tw
APEC places great importance on the protection of customer privacy and personal data. To ensure that customers’ personal data is properly managed during the processes of collection, processing, and use, and in compliance with applicable laws and regulations, the Company has established this Customer Privacy and Personal Data Protection Policy as a guideline for all employees and entrusted third parties to follow.
Scope of Application
This policy applies to all customer personal data collected, processed, and used by the Company in the course of its business operations, including but not limited to data relating to potential customers, existing customers, business partners, suppliers, and other individuals who provide personal data through business interactions.
Principles for the Collection of Personal Data
The Company collects customer personal data only within the scope of the following purposes, in accordance with the principles of good faith and necessity:
Providing products or services and fulfilling contractual obligations
Customer management and service communication
Business promotion and marketing (with lawful consent where required)
Regulatory compliance, internal management, and risk control
Other purposes permitted by law or consented to by the customer
When collecting personal data, the Company will inform customers of the purpose of collection, categories of data, period of use, geographical area, recipients, and methods of use, in accordance with applicable laws, and will safeguard customers’ statutory rights.
All products comply with RoHS and halogen-free requirements.
The European Council has enacted the RoHS (Restriction of Hazardous Substances) and WEEE (Waste Electrical and Electronic Equipment) Directives, effective from July 1, 2006. We declare and guarantee that all finished products provided to customers comply with the RoHS Directive.
The peak temperature for IR reflow of APEC lead (PB)-free products is 260℃, as defined in IPC/JEDEC J-STD-020C.
APEC has evaluated its lead(Pb)-free products for tin-whisker growth and the ongoing test results confirm that these products are reliable with whisker growth less than the industry standard of 50 microns.
The below conditions are for MSL-3, those that are not on the list belong to MSL-1
1. All IC products are MSL-3
2. MOSFET SOP SERIES,SOT-223,WLCSP,DFN SERIES,SOT-723 are MSL-3
The company carried out a supply chain responsible mineral procurement survey and developed the "Conflict-Free Minerals Smelter Program" based on the "Responsible Business Alliance (RBA) and the "Responsible Minerals Initiative (RMI)" to investigate the source of minerals in the supply chain using the Responsible Minerals Initiative (RMI) Conflict Minerals Report template, complete the responsibility and declaration of material source disclosure in product materials, and produce due diligence results to avoid products and supply chains from these conflict areas.